Transforming Operating Models with Service Design (TOMS) - ADVANCED COURSE

Operating Model Transformation Design (OMTD)

A 7-step professional training course that empowers you to design effective transformation of an enterprise's operating model for optimal function and delivery of services that are value-driven, customer co-created and network-connected.
NEW COURSE FORMAT! OMTD is now open for enrollment at any time with 6 months access plus 1-1 Mentoring. NO MORE COHORTS.
Write your awesome label here.

Learn how to build Agile Operating Models capable of growth and overcoming disruption through effective Digital Transformation.

Video Topics

Real World Examples - Worked

Canvas-led Assignment Projects

1-to-1 Sessions

Case Study Brief - Data Sets

What's covered in the course

Check out the intro video intro here:
Write your awesome label here.

Course Structure & Lessons

How does the course work?

The Intro lesson is free

We offer a free 30min intro lesson covering THE PROCESS, COURSE STRUCTURE & LEARNING JOURNEY. Key concepts like mistakes to avoid and how to successfully work with business stakeholders via co-creation and design thinking are introduced. This helps you make sure the course is right for you.

Onboard by Reviewing the Case Study & Check the 1-1 Mentoring Schedule & Tools 

Once you enroll and login, get onboarded in the first 24hours before the Main Modules begin by saying hello in the COMMUNITY FORUMS to check your course notifications are working, reviewing the Case Study Project Brief, and signing up for to the Digital Whiteboard to access the exclusive canvases for your assignments as well as checking out the
📆 1-1 Mentoring Schedule to set up your own working calendar.

Learn at your own pace

Modules 1-7 of the course with its 21 on-demand video lessons & quizzes will commence 24 hours after your first login to cover the 7 Stages/Steps in the Operating Model Transformation Design process.

Each Module opens every 2 weeks over the first 90 days of the 6 months course, to give you plenty of time to learn and practice with the design thinking techniques from the course where you'll see that your outputs from each module will begin to form the inputs to the practical exercises for the next module to help you JOIN THE DOTS.   

Q&A FORUM & Community included

If you are feeling stuck or need help with something, we have a growing community of like-minded professionals, comprised of past alumni, mentors and the course authors on our private discussion forum who are happy to lend a hand. You won't find that anywhere else! 

This FORUM is available for you to access for a full 12 months from the start of your course.

Practical application with 1-1 Support

No other course offers a fully built case study brief with full data set and all the pre-built tools in our Strategy Journey Design Thinking canvases available via Digital Whiteboards and also downloadable templates. You have a full 6 months from enrollment to develop your real world case study deliverables, submit your assignment work and to book into your 7x 30min 1-1 Mentoring sessions. 

Certificate & Accreditation

As well as this private coaching time, your mentors will review your work, provide feedback and also mark your assignments to award you with the accreditation "Certificate + CPD Credit" from completing the course. 

Meet you course instructors

Julie Choo

Julie has 22 years experience in strategy and planning for management boards, VCs, C-Suite executives and Functional Heads as a management consultant, enterprise business architecture lead, and lead data analyst, responsible for driving the business case, and roadmaps for the transformation of operating models to facilitate and realize growth and expansion or contraction of various vertical and horizontal services for numerous global organizations. Her projects have a combined worth or value in the 100s of billions.

She has a Bachelors in Engineering (Hons) and a Master of Commerce (International Business), having worked in multiple industry sectors including Technology, Financial Services, Auto, Public Sector and Healthcare, Energy, Education and Learning, Telecoms and more... in the US and Americas, Europe (Western and Eastern), Asia and Oceania for GE, Deutsche Bank, HSBC, Barclays, UNSW, UBS, ABN AMRO, CBA, General Motors, AMP, Boeing, Alcatel Lucent, BAE Systems, Post Office Australia...
Empty space, drag to resize
Julie also has an entrepreneur mindset and a family background in business, that led to her first commercially profitable service as a independent provider at 22 years old when she sold a $35,000 project to design/develop/code a billing app solution for managing 6 million in receivables for a university, including the retraining and repurposing of accounting and warehousing staff.

As a resource investigator and shaper who thrives on looking at data and using data insights to help businesses and services thrive commercially, Julie was responsible from very early in her career for managing the full data set for a commercial & retail bank as well as an insurance company, providing all of the data analytics & gap analysis on products, people, security and authentication, risk management, commercial growth, as well as reporting to senior management, auditors and compliance. This has led to her continued learning of data architecture, and the practical applications of data science in AI and CX within the Business Operating Model.

Dr. Graham Christison

Graham has 30 years experience leading the design and execution of business service and operating model transformation across a range of global enterprises in the Financial Services and Oil industries.

Graham’s desire to transform technology and processes to benefit business & humanity was born through applied research work as Chief Scientist for a healthcare start-up during which time he gained his PhD. Taking this experience into financial services, he ran enterprise architecture and operating model transformation at senior levels (to MD level) for UBS, Standard Bank, HSBC and BP Finance.

He has lead multi-billion dollar value operating model transformation projects responsible for redesigning the organizational structure of 100,000+ staffed global businesses across all levels and layers. He has driven external and internal services redesign and operational capabilities development across multiple geographies, including the creation of Centers of Excellence. Graham has also setup several Enterprise and Business Architecture practices. 
Empty space, drag to resize
Having lived and worked in different countries across Asia, Africa, Europe and the Americas, he has an intimate understanding of the challenges of business change for global teams and local cultures and the environment. All of this has led to a deep understanding of people and processes in terms of specific skills and capabilities required and the role of technology to serve different purposes and deliver strategic objectives in the digital age.
Don't hesitate. Full 14 day money back guarantee.

OMTD is the only course of its kind with 1-1 Mentoring Support. 
A unique experience!

Created with